Supporter Promise

At the Soil Association, our passionate, driven and generous members and supporters are at the heart of what we do.

We couldn’t transform the way we eat, farm and care for our natural environment without you. 

Our fundraising promise

We aim to develop long-term, mutually beneficial relationships with our members and supporters, and this underpins all our fundraising activities.

Everyone we contact has the opportunity to remove themselves from future communications and we are committed to carefully monitoring the content and frequency of our approach to individuals. Our aim is for all Soil Association supporters and members to have the very best giving experience, as such, we promise to use your donations carefully and responsibly. 

We abide by the law which requires us, in deciding whether to accept, refuse or return a donation, to consider which action is in the charity’s best overall interest.

If you have a complaint

There may be times when our fundraising falls short of the high standard that we aim for and when this happens, we would like to know so we can address this as quickly as possible to put things right and make necessary improvements. If you are dissatisfied with any of our fundraising activities, you can log a complaint here. Our Complaints Procedure can be found here.

If you have any questions about our approach to fundraising, or would like to add or remove yourself from any of our communications, please contact: supporterservices@soilassociation.org